We teach our
supervisory personnel to inspect what they expect. In this regard,
we are continuously prioritizing those items that are critical
to the customer satisfaction and “Cleaning for Health”.
 The Systeam Cleaning ™system is designed for effective
and efficient workflow. The assigned space per specialist is
divided into quadrants determining routine, detail and project
cleaning. Routine cleaning takes place daily, detail cleaning
is usually weekly and projects may run monthly. The key to the
inspection process is to monitor all detail quadrant cleaning
after it is performed. In this manner, we are performing two
key tasks; 1. inspecting the detail area for quality and 2.
building a bond of trust with our employees that they will maintain
the routine areas under their control. This process has proven
to be very successful. We have found that what gets measured
gets done correctly. The system of inspection will result in
a consistent level of quality, yet allow for flexible response
to emergencies or extraordinary customer needs.
Computer Aided Quality Management
(If you can’t track them, you can’t manage them!)
The inspection process is one that most organizations do
not do well. We have greatly improved our capability to audit
program effectiveness by utilizing computerized systems designed
specifically for monitoring cleaning quality.
We operate remote hand
held data capture devices using barcodes and transponders. This
technology allows our system to track quality, assets, compliance,
stock and performance. The accountability factor is very high
since the swiped barcode reading is time and date sensitive.
Barcodes are
located strategically in areas of the designated facility for
proper quality review. Although this is a time consuming task
it is done initially to prepare the site for data collection.
This creates accountability unavailable with any other system.
The software in the hand held instructs the operator what
to look for, gives quality level options and allows for text
input. The collected data is then uploaded to the main network
via wireless, modem or direct connect.
The data is sent to various
locations depending upon the required action. Reports are generated
to track quality rating, productivity, stock usage or any type
of analysis based on the collected data. The non-conformances
automatically are sent to a help desk program to determine follow
up and resolution.
Detailed and
real-time information is critical to efficient operations.
The accountability factor for quality monitoring is very
high. All the guesswork is taken out of the process due to
the way the system is structured. An inspector must make an
entry after a barcode is swiped. A report is generated for
areas not inspected for frequency checks.
Our system goes way beyond
the scope of other cleaning based computer software. It monitors
performance, tracks response to non-conformance, analyses productivity,
schedules periodicals, processes work orders, maintains employee
training records and improves service delivery.
After we
have completed six months of service and our cleaning system
is finely tuned to the facility, we will begin the implementation
of this process.
|
+ Management Team
Mercury Web Solutions.com